Facilities Manager

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Job Title: Facilities Manager

Region / Site:

Kenya

Department: Facilities / Operations

Subordinates: Facilities Coordinator & Others Below

Primary Purpose of the Job (Summary in a few lines): To provide managerial and supervisory direction and strategic planning with regard to service delivery as required in order to maximise customer satisfaction.  


Level of Authority: Has the authority to execute all Key Performance Areas as stated on this form.

 

Education / Experience / Qualifications / Skill Requirements
 

Qualifications : Minimum 

  • Secondary School Completion Certificate
  • Appropriate tertiary education, preferably in Engineering.

Job related work experience (career path that should ideally be followed before attaining this position)

  • 2 -5 years experience in Facilities; Engineering environment; Property or Project Management or equivalent knowledge and skills.
  • Good understanding and experience of Safety, Health, Environment & Quality (SHEQ).
  • Good financial and business acumen.
  • Working knowledge of equipment, materials and supplies used in facilities management.
  • Good understanding of SLA’s and Management contracts.
  • Operational experience at a managerial level.
  • Knowledge of LRA and managing labour relations issues.
  • Valid driver’s license and own transport.
  • Experience in managing technical and non-technical staff.
  • Computer literacy on MS Office Packages (MS word, Excel)

Specialist Skills and Knowledge

  • Excellent communication skills and relationship management skills.
  • Customer service centric.
  • Team and project focused.
  • Strategic planning skills.
  • Problem solving and analytical skills.
  • Innovative.
  • Financial and business acumen.
  • Strong project and resource management skills.
  • Conflict handling.

Key Performance Areas (Objectives and Key Job Outputs)


Generic Objectives

  • Establishes and maintains a good working relationship with the client.
  • Management and control the contract budget.
  • Manage and control all aspects regarding Safety, Health, Environment & Quality (SHEQ).
  • Manage DSFM’S staff and ensure outputs are attained.
  • Manage all aspects of partner interactions with the client and DSFM.
  • Maximize and create new business opportunities within the account.
  • Manage the relationships with the building owners and contractors to ensure service delivery.
  • Manage the site budgets to meet financial objectives and provide monthly reports.
  • Monitor help desk statistics and audit to ensure adherence to Service Level Agreements.
  • Develop and implement best practices for client services.
  • Identifies opportunities for major revenue enhancement, major cost reduction and production efficiency.
  • Ensures continuous improvement and benchmarks services.
  • Manage and assist in financial month-end submissions to the client.
  • Assist the client in managing safe work practices that are in line with Occupational Health and Safety Act.
  • Management of sub-contractors and external service providers.
  • Ensure that internal and external Service Level Agreements as defined in our Scope of Works are met.
  • Assist with the management of regular and preventative maintenance plans and pre-approved capital projects 
  • Compilation of technical and management reports as well as data for the client and Operations Executive.      
  • Conduct technical audits
Site Specific Objectives

ISO 9001; 14001 & 18001 – Quality, Environmental and Health & Safety Standards

  • Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.

 Ad Hoc

  • Any reasonable action requested by management.

Competency Profile
 

The following primary competencies are required for effective job performance:

  • Very good oral and written skills that facilitate effective and persuasive communications with people at all levels within Drake & Scull and with external customers.
  • Ability to deliver high quality and proactive service to internal and external customers.
  • Ability to effectively manage processes and projects.
  • Ability to identify, develop and apply new ideas and practices in areas of responsibility that are consistent with Drake & Scull’s strategies and which demonstrate a proactive approach to meeting the needs of the account. 
  • Ability to develop good internal and external networks and to gain credibility with management, staff and external parties. 
  • Ability to provide leadership, counselling, motivation and constructive performance reviews of staff, securing their respective commitments to the department’s goals.
  • Ability to handle conflict situations.
  • Ability to use own initiative and to operate with no management support when required.
  • Must be an extrovert and be approachable at all levels in the working environment.
  • Ability to work after hours and willingness to travel.
  • Ability to work under pressure.

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