Operations Branch Officer – Kisumu

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Job Title: Operations Branch Officer

Location: Kisumu

Level: Managerial

Salary: 50K – 60K

Our client is a well-established company serving a wide range of clientele in the service industry. 

They are looking for a talented Branch Officer to assign and direct all work performed in the branch and to supervise all areas of operation.


Responsibilities for the Operations Branch Officer Job:

  • Direct all operational aspects including customer service, human resources, administration and business development
  • Develop and implement marketing strategies & coordinate marketing activities for the branch
  • Manage relationships and ensure the set customer service standards are upheld at all times
  • Assess local market conditions and identify current and prospective business opportunities
  • Develop forecasts, financial objectives and business plans
  • Meet set goals and metrics
  • Manage budget and allocate funds appropriately
  • Bring out the best of branch’s personnel by providing training, coaching, development and motivation
  • Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
  • Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
  • Address customer and employee satisfaction issues promptly
  • Adhere to high ethical standards, and comply with all regulations/applicable laws
  • Network to improve the presence and reputation of the branch and company
  • Stay abreast of competing markets and provide reports on market movement and penetration

Operations Branch Officer Job Requirements:

  • A Degree/Diploma in Business Management or a related field.
  • Must have a minimum of 2 years in Management
  • Experience managing branches is a plus
  • Experience in transport industry is an added advantage
  • Must have good communication skills.
  • Must be very organized.
  • Must have experience in product mix and selection.
  • Must have had experience managing staff.
  • Must be a team player.

How to Apply:

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