Service Technician Job in Nairobi

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Job Vacancy: Service Technician

Location: Nairobi

Industry: Manufacturing

Our client, a leading worldwide manufacturer and distributor of protective packaging systems that apply plastic and steel strapping is seeking to recruit a Service Technician. 

The candidate will be expected to service, repair and maintain SPSL packaging machines used by the customer. 


Duties and Responsibilities

  • Receive customer calls and inquiries for service of equipment; understand the nature of the call, and schedule a date and time of attending the call.
  • Log in the call in the customer call register and ensure follow up.
  • Diagonise customers equipment faults and offer comprehensive solutions
  • Prepare quotations for the repair of customer equipment within the shortest time possible
  • Liaise with the stores departments to ensure spares are ordered and delivered to the customer
  • Ensure that all the work done and spares supplied to the customer are invoiced and assist the sales representative in debt collection.
  • Prepare comprehensive reports on work done at the customers and recommendations and submit to the customer within the shortest time.
  • Propose and promote annual maintenance agreements with customers and prepare schedules for preventive maintenance of equipment
  • Actively promote the use of SPSL consumables to customers allocated to him/her.
  • Ensure closure of all customer issues related to the packaging equipment
  • Successfully install and commission SPSL equipment sold to the customer and follow up to ensure smooth operation

Qualification and Experience

  • Bachelor’s Degree or Higher National Diploma in Mechanical, Electrical Engineering or Mechatronics Engineering
  • Must be familiar end of line packaging Equipment.
  • Minimum five years’ experience in related fields.
  • Practical knowledge of repair of Strapping Equipment
  • Mechanical visualization
  • Electrical drawing Interpretation will be an added advantage
  • A valid driving licence and owning a serviceable motor vehicle

How to Apply

To apply, send your CV and cover letter only to email protected or before close of business 20th December, 2017. 
Clearly indicate the position applied for and salary expectation on the subject line

NB: Flexi Personnel does not charge candidates for job placement

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