Kenya: REQUEST FOR PROPOSAL – USER-CENTERED DESIGN PARTNER

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Organization: Ipas
Country: Kenya
Closing date: 05 Mar 2018

REQUEST FOR PROPOSALS (RFP)

USER-CENTERED DESIGN PARTNER

POST MEDICAL ABORTION CONTRACEPTION PROJECT- KENYA

Introduction

Founded in 1973, Ipas (the Company) is a global nongovernmental organization dedicated to ending preventable deaths and disabilities from unsafe abortion. Through local, national and global partnerships, Ipas works to ensure that women can obtain safe, respectful and comprehensive abortion care, including counseling and contraception to prevent future unintended pregnancies.

The Company, with its partners including the Population Council and DKT, is conducting a 3 ½ year project to develop scalable, evidence-based interventions to increase uptake and continuation rates of contraception after self-use of medical abortion (MA) among women and adolescent girls in Kenya and Pakistan. A concept for the project is provided in the appendix to this RFP.

Statement of Purpose

The purpose of this Request for Proposals (RFP) is for Ipas to obtain the services of a design group and/or consultants to conduct the user-centered design (UCD)1 component of a project in Kenya that will design and implement interventions to provide contraceptive information and services to women and adolescents who self-manage medical abortion (MA) outside of health facilities. The vendor or offeror (“contractor”) will be selected through the RFP process. This RFP describes the minimum requirements that are necessary for a contractor to be considered in our selection process.

Scope of Work

Ipas intends to develop interventions to better meet the contraceptive needs and preferences of women and girls who self-manage MA outside of health facilities. The project is to be implemented in Nakuru County, Kenya. UCD work in Year 1 of the project will design one or more interventions to be implemented in Year 2. UCD will continue at a smaller scale in the first half of Year 2 to make any needed modifications to the intervention/s. Ipas and a local research group will conduct initial research in Year 1 to investigate the larger context of where, when, and why women and girls seek and obtain MA drugs outside health facilities. A member of the research team will serve on the UCD team to ensure the knowledge and insights from the formative research is available to and integrated with the UCD work. The research team will also be available in Year 1, if needed, to conduct additional data collection activities that fall outside the purview of the UCD group. Ipas currently considers three sets of potential intervention end-users: (1) women and adolescent girls, (2) pharmacists and medicine sellers, and (3) intermediaries (persons or organizations) that may influence the available pathways, options, and choices for MA and/or contraceptives. The formative research will provide initial entré to these user groups. Ipas recognizes that the UCD partner may use additional channels to identify appropriate persons to gain user insights.

Although the intervention/s are not yet designed, it is expected that contraceptive supplies and related marketing and referral activities will be included in the intervention/s. DKT is serving as Ipas’s local partner to provide support to implementation of the intervention/s. It is expected that the UCD group will engage with DKT in the design process, to help assess the feasibility and sustainability of emergent intervention prototypes.

The UCD partner will participate in the project launch meeting in March 2018, conduct the design work June-October 2018 and be available for additional UCD work from January to June 2019, if adjustments to the intervention are needed.

Technical requirements

The UCD partner must have

  • demonstrated experience with user/human-centered design for social good, preferably within the health sector and/or women’s issues
  • ability to work in Nakuru County, with Swahili and English languages
  • ability to comply with ethics requirements to protect the identity and confidentiality of persons who engage with the UCD team
  • ability to document the UCD process and insights gathered

Expected deliverables

· Initial prototypes of interventions

· Final intervention prototypes

· Documentation of how insights were used to develop intervention/s

· Summary report of UCD process and outcomes

· If needed, UCD-informed adjustments to the implemented intervention/s

Contract Duration

The work is expected to be completed by 31 July, 2019.

Location

This posting will be recruited for as a contractor and will be located in Nairobi City**.**

No relocation allowances etc. will be available.

The contract research firm will work from Nakuru County. Expenses incurred in relation to the tasks described above will be reimbursed as and only when authorization is given by the Ipas line manager.

Reporting

The UCD partner will report to the Deputy Director of Ipas Africa Alliance, and a designated staff member at Ipas in the US.

The day-to-day assignment and contact will be managed by Ipas Africa Alliance Program Manager – with whom the contractor will be in ongoing communication.

Estimated Timeline

Ipas Issues RFP

12 February 2018

Deadline for Written Questions Related to RFP

19 February 2018

Responses to Written Questions

22 February 2018

Proposals Due to Ipas From Potential Contractors(s)

5 March 2018

Evaluation Process

Completed by 16 March 2018

Notification of Award

19 March 2018

Start Date for Contract

1 April 2018

Proposal Submission

RFP Submission Instructions

Questions regarding RFP must be submitted in writing to Roselyne Ndwigah, ndwigahr@ipas.org. Interested parties are requested to submit separately a technical and financial proposal by email to:

Mailing address:

PO Box 1192-00200

City Square
Nairobi, Kenya

Email:

ndwigahr@ipas.org

Cc:

pearsone@ipas.org, woodsongc@ipas.org

Closing date for receiving proposals is 5 March 2018, 5pm Nairobi time.

Evaluation Criteria

Technical Criteria

The following criteria will be used for the evaluation of the proposals:

Description of technical approach to proposed user-centered design;

30%

Ability of staff and staff compliment to provide required services (detailed CVs of the person/s of staff to be included);

20%

Company profile (Include the latest Annual Financial Statements);

20%

3 references to previous user-centered design projects conducted;

20%

General management and financial/budget plan;

10%

Pricing

· Proposed price for this exercise must be fixed, must be VAT and all other tax inclusive and should be quoted in KES.

· The total budget for this exercise shall not exceed USD 45,000 (KES 4,708,800).

· A detailed schedule of the cost including applicable hourly rates, and an explanation of the services included as well as excluded should be provided.

Selection

Ipas may award a contract resulting from this solicitation to the contractor whose offer conforms to this RFP and will be in the best interests of Ipas and its partners. Ipas may reject any or all offers or proposals, if doing so is in the best interest of the organization. This RFP shall not be construed as a guarantee of contract, nor does it commit Ipas to pay any costs associated with submissions or any other costs incurred prior to the execution of a formal agreement.

1 The term “Human-Centered Design” is also commonly used.

How to apply:

Proposal Submission

RFP Submission Instructions

Questions regarding RFP must be submitted in writing to Roselyne Ndwigah, ndwigahr@ipas.org. Interested parties are requested to submit separately a technical and financial proposal by email to:

Mailing address:

PO Box 1192-00200

City Square
Nairobi, Kenya

Email:

ndwigahr@ipas.org

Cc:

pearsone@ipas.org, woodsongc@ipas.org

Closing date for receiving proposals is 5 March 2018, 5pm Nairobi time.

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