Customer Service Executive Job in Kenya

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Job Vacancy: Customer Service Executive


Roles & Responsibilities

·         In charge of Pre – Dispatch inspection.

·         Analyzing customer complaints

·         Identifies trends and tendencies with respect to lot, product and type of complaint and determines the cause, draft complaints report.

·         Follow up customer complaints

·         Carry out training on products to handlers – shipping, sales, outlets (Agents, Modern Trade, Institutions, etc.)

·         Carrying out market/Customer audits

·         Participating in internal and external audits (suppliers’ audit)

·         Analyzing market (Competitors) samples.

·         Any other duty assigned.

Requirements:

·         BSc or Diploma in Food Science & Technology, Dairy Science or any Business related Course.

·         At least 4 – 6 years’ experience in FMCG in Customer Service

·         Experience in dealing with customers – handling complaints, complements and training

·         Fluent in both English and Kiswahili

·         Strong and resilient

·         Ability to work with minimal supervision.

If you meet the above requirements, send your CV to recruitment@jantakenya.com on or before 27th April, 2018 clearly indicating ‘Customer Service Executive’ on the subject line

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