Kenya: Caseworker

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Organization: International Rescue Committee
Country: Kenya
Closing date: 27 May 2018

Job Description

The Caseworker is responsible for meeting with all the clients visiting the center, assessing their needs, and providing them with direct services, advice, or linkages protection services if need be. The Caseworker acts as a professional and educational/business counselor and social worker, to make sure the needs of clients are met.

Key Responsibilities.

  • Meet with all clients referred to Livelihoods Resource Center for needs assessment.
  • With support from other BILLY staff members, register the clients through Comm Care application.
  • Provide clients with direct services, advice or linkages/referral to protection services Identify needs of women and children and refer clients to agencies within IRC network that provide specific protection and gender – based response services
  • With the support of Livelihoods Officers, direct and mentor clients to livelihoods services
  • Work closely with Business and apprenticeship officer to roll out Learn to earn curriculum to Business clients.
  • With support from Livelihoods Senior Officer and Business Training and Apprenticeship Officer carry out job counselling.
  • Ensure all documentations on reported clients and referrals made are updated, accurate, organized and well maintained.
  • With support from Client Responsive Senior Officer, support in organizing and attending client feedback fora and document.
  • Participate in community outreaches/awareness creation as organized by the protection team.
  • Act as a professional and educational counselors and social workers to make sure the needs of clients are attended to
  • Undertake any other duties as directed by the supervisor.

Monitoring and Reporting

  • Plans and conduct follow up visit to clients ensuring they are accessing quality services at Vocational training Institutions, Apprenticeship partners and business premises.
  • Make follow up to client with protection issues referred to other partners for services.
  • Prepare and submit reports as required and incorporate client’s feedback in a timely manner, including information related to services received.
  • Work hand in hand with other BILLY staff especially Livelihoods Senior Officer and Livelihoods Assistant in ensuring daily attendance time-sheets are filled and collected on time. Work with data officer in updating the database in the Comm Care on clients registered and accessing services.

Key Result Areas:

  • Ensure timely client needs assessment and services are provided as per BILLY project requirements.
  • Facilitate timely linkage/referrals to protection services as needed.
  • Offer Business counseling services
  • Provide career guidance and labor market information to clients.


Degree in Social Work/Social Sciences/Counseling/psychology/ community Development or other related field preferred.

Required Experience & Competencies:

  • Counseling and experience/ working with reputable organization or local organizations/groups, in provision of counseling and psychosocial, Livelihoods/ economic and social empowerment support to clients both urban Refugees and Vulnerable Kenyans Youth especially women and girls.
  • Excellent listening and observation skills, including ability to create trust, support, respect and interact with clients of all background and diversity.
  • 2-3 years’ experience working with Youth especially Refugees in direct service provision in the areas of Livelihoods and/ Protection.
  • Good facilitation skills
  • Clear understanding, including demonstrated positive attitudes on Refugees Rights
  • Ability to maintain confidentiality and respect for clients at all times is essential.
  • Ability to lead, train, supervises, facilitates and motivates other BILLY staff and local partners in their respective tasks in a professional, respectful and supportive manner.
  • Positive and professional attitude, able to organize, maintain composure and prioritize work under pressure, work for longer hours when necessary and be able to coordinate multiple tasks with adherence to detail.
  • Team player
  • Fluent in English and Swahili

Please note to include at least 3 professional referees.

Also note only shortlisted candidates will be contacted.

Kenyan nationals are encouraged to apply. International allowances are not available for this position. Salary and employee benefits are compliant to the Kenyan NGO Sector.


Please take note that International Rescue Committee (IRC) does not ask for any fees in connection with its recruitment processes. In the event that you receive any request for payment of any sort, please get in touch with us on Tel: +(254-020) 2727730, Email: or report to the nearest police.

How to apply:

To apply follow link below.

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