Category Archives: Call Centre Agents

2 Clerical Officers Jobs in Kenya

Clerical Officer  


Job Group ‘F’

Two (2) Posts

Terms: Permanent and Pensionable

This is the entry and training grade for the Clerical Cadre.  Work at this level will be carried out under close supervision and guidance of a more senior officer and will be subject to regular checks and verification.  Officers at this level will be deployed in the HRM Unit, general registry, supplies, accounts office or general office services.

Responsibilities

·         Compiling statistical records;

·         Sorting, filing and dispatching letters, maintaining an efficient filing system;

·         processing appointments, promotions, discipline, transfers and other related duties in human resource management;

·         Computation of financial or statistical records based on routine or special sources of information;

·         Preparing payment vouchers;

·         Compiling data and drafting simple letters.

Requirements

·         Kenya Certificate of Secondary Education (KCSE) mean grade C- or its approved equivalent; and

·         Proficiency in computer applications.

How to Apply

Applicants are expected to specify the positions applied for.

All applications should reach the undersigned on or before 7th August 2018.

The Secretary/CEO,

Busia County Public Service Board

P.O. Private Bag, 50400,

BUSIA (K).

Recruitment by Oasis Healthcare Group, Nairobi, Kenya

Oasis Healthcare Group is currently looking for a qualified and dedicated individual to fill the following open vacancy:


Group Human Resources Officer

One Post

Job Location: Nairobi, Head Office

Work Type: Full time

Duties and Responsibilities include but are not limited to:

1.   Recruitment and selection: identify staff vacancies. Prepare notices & advertisements for vacant staff positions. Schedule and organize interviews. Participate in applicant interviews. Conduct reference checks on possible candidates. Prepare, develop and implement procedures and policies on staff recruitment.

2.   Induction and Orientation: To ensure that new candidate fills out the personal data form, submits all requirements needed.

3.   Maintain personnel files: Ensure that all full time employees’ files are updated and information transferred into the system. All doctors’ files are maintained and check for regular update.

4.   Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; sick, and time offs, annual leaves plan, etc.

5.   Attendance Register: Monitor attendance of employees in terms of lateness and absenteeism and give a monthly analysis report to the management.

6.   Maintain and update leave schedule for all employees.

7.   Develop and review HR staff handbook and policies and inform the staff and management of the policies.

8.   Draft & update HR letters/Employee Contracts, i.e. offer letters, promotions, transfers, termination,

9.   Performance management and appraisal: keep track of employees’ contracts, plan for appraisal when appropriate. Prepare Performance Appraisal Reports to the Management.

10.          Training: Conduct Training Needs Assessment. Administer on-the-job training programs. Evaluate the effectiveness of training programs and maintain records of employee participation in all training and development programs

11.          Administer and update payroll: Processing payroll for all Affiliates, ensuring unpaid leaves are tracked in the system. Answering payroll questions and facilitating resolutions to any payroll errors. Draft a payroll summary and submit to the CEO for approval, once approved submit to the chief accountant for payment.

Job Requirements:

1.   Bsc in HRM; Higher Diploma in Human Resource Management

2.   Minimum two years’ relevant experience in a busy HR function

3.   Ability to work with minimum supervision.

4.   Excellent Decision Making abilities and Professional and Moral Integrity

5.   Good working knowledge of Kenyan Labor Laws

6.   Ability to analyze and evaluate data critically.

7.   Working knowledge of Microsoft, Excel, PowerPoint and HRIS

8.   Member of IHRM

9.   Working experience in the Healthcare Industry is an added advantage

Hospital Administrator

One Post

Job Location: Nairobi, Greenhouse Medical Centre

Work Type: Full time

Duties and Responsibilities include but are not limited to:

1.   Overseeing quality, improvement of processes for efficient delivery of services

2.   Guiding in setting operational and administrative standards in the hospital

3.   Preparing, Managing and Overseeing of the hospital budget

4.   Ensuring that the hospital runs efficiently and delivers quality patient care

5.   Creating Financial & Business strategies to ensure viability of the hospital

6.   Recruitment and retention of staff; managing the hospital HR Function.

7.   Addressing doctors’ needs & ensuring patients’ quality of care & well-being

8.   Liaising with all Stakeholders and spearheading resources mobilization

9.   Attending to the local health council meetings & the healthcare conferences

10.         Being in charge of public affairs & community relations overall management

11.         Formulating hospital policies for Board approval & implementation of policies

12.         Preparation of monthly, quarterly and yearly progress reports.

Job Requirements

1.   Diploma/degree in Administration, Finance/Accounts or Human Resource or any other relevant field.

2.   At least 2-3 years’ experience in a similar position in a busy environment.

3.   Proficiency in MS Office applications.

4.   High integrity and confidentiality. Should be highly organized and decisive.

5.   Ability to work with strict deadlines.

6.   Competency in performing multiple functional tasks.

7.   Excellent interpersonal skills and the ability to manage a diverse range of professional relationships is essential.

8.   MUST be flexible, willing to perform assigned and additional duties and work irregular hours under unpredictable conditions.

Medical Officer-In Charge

One Post

Job Location: Nairobi, Greenhouse Medical Centre

Work Type: Full time

Duties and Responsibilities include but are not limited to:

1.   Receive and Clerk Patients; Initiate and monitor treatment;

2.   Manage the OPD/Emergency and assist the consultants;

3.   Conduct medical procedures after getting the consent from patients or their attendants;

4.   Attend to emergencies and informing consultant doctors for further action;

5.   Check and authorize all diagnostic requisition slips at the Medical Centre

6.   Ensure that duties/functions are undertaken prioritizing safety/well-being of patients;

7.   Assess patients as required and write detailed reports in the case notes;

8.   Mentorship & supervision of clinical attachés/Interns

9.   Order and interpret diagnostic tests; and provide information regarding patient conditions; whenever required; Communicate effectively with patients and clients;

10.         Attend clinics and participate in relevant meetings, case conferences; followed by documentation of findings on each patient’s chart;

11.         Represent the department/profession/team at outreaches, meetings, conferences, etc

12.         Participate in multi-disciplinary clinical audit and proactive risk management;

13.         Facilitate production of all data/information for all cases managed with investigations, enquiries or audit relating to the provision of health services;

14.         Maintain professional standards in relation to confidentiality and ethics; abide by the Kenyan Medical Practitioners and Dentist Board

15.         Ensuring compliance with legal requirements.

16.         Providing input in various internal committee meetings on matters relating to clinical services e.g. Quality assurance, infection control, MAC etc.

17.         Participates in developing and monitor implementation of policies and procedures; etc

Job Requirements

1.   Degree in Medicine from a recognized University.

2.   Be registered with Kenya Medical Practitioners and Dentist Board.

3.   Ability to work with minimum supervision.

4.   Having a Current Indemnity Cover of minimum Ksh 5m.

5.   Ability to plan and deliver care in an effective and resourceful manner.

6.   MUST be Computer literate; experienced using an HMIS clerking/managing patients.

7.   Must be focused on developing professional expertise and knowledge by actively engaging in continuing professional education and development.

How to Apply

Qualified and Interested applicants MUST send their detailed CVs, together with their Certificates, licenses, Indemnity Covers and Testimonials; quoting their Expected Salaries to:

OR hand delivered to Oasis Healthcare Group, The Greenhouse, 3rd Fl, Ngong Rd Nairobi

PLEASE NOTE:

·         Applications without this information will not be considered.

·         Applications MUST reach us not later than 5pm 30th July, 2018.

·         Only shortlisted candidates will be contacted for interviews.

·         Canvassing will lead to disqualification

·         Interviews will be held on 6th August, 2018 from 9am, at The Greenhouse Head Office

“Oasis Healthcare Group is an Equal Opportunity Employer”

Customer Experience Job in Kenya – Bank

Quality Analyst, Customer Experience 


Reports To: Quality Assurance Manager, Customer Experience

Job Purpose Statement

Responsible for determining if the customer experience services provided by CBA are meeting set quality standards. Assessing quality of service delivery at all customer touch points and making recommendations that translate into superior customer experiences. Close partnering with teams under Quality Assurance Program to positively influence performance that ensures achievement of CBA Customer Experience KPIs.

Key Responsibilities

·         QAP Quality Assurance Partnership Program: Establishing and maintaining constructive and cooperative working relationships with other departments and stakeholders to ensure all customer queries and requests are handled within laid down processes and SLA (30%)

·         Customer Touch Point Quality Conducting Service Audits at all customer touch points so as to safeguard consistency in adherence to and effective application of established policies, processes, procedures and tools in achieving optimal efficiency (20%)

·         Process Improvement Closure of feedback cycle through analysis of customer feedback and provision of recommendations based on gaps identified from internal processes to improve customer experiences (20%)

·         Reporting Developing standardized testing methods and recommending process improvements based on data collected. Periodic preparation and analysis of Customer Experience reports and statistics in conjunction with relevant user departments to ensure implementation of corrective actions aimed at enhancing customer experience. Document quality reports, and effectively communicate the same ensuring uniformity in assessments and acceptability from users, escalating customer issues for further investigations (15%)

·         Risk Management Assist in ensuring all reports and activities comply with bank requirements in terms of rules policies and directives that eliminate any audit finding pertaining to established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment.

·         Minimization of exposures to and impact of risks associated with service provision in line with Bank policies, CBK, BOT and BOU, BOR regulatory guidelines, Consumer protection act (Kenya) and any other consumer guidelines as guided by country of operations (15%)

Competence Requirements

·         Ability to work independently, self-directed and solutions-oriented and should be able to carry him or herself.

·         Excellent interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance

·         Knowledge and effective application of all relevant banking strategies, policies, processes, procedures, guidelines and project management methodology and to consistently achieve required compliance standards or benchmarks

·         Knowledge and understanding of emerging industry trends in Customer Experience

·         Should possess the sound organizational and planning skills with a solid an attention to detail.

·         Problem solving skills

·         Innovativeness and root cause analysis

·         Knowledge on internal bank policies, strategies, processes and procedures to consistently achieve required Compliance Standards or benchmarks

·         Planning and organizing skills for effective planning and execution of tasks and projects within timeframes and budget.

·         Excellent written and oral communication skills

·         Quality orientation to ensure consistency in adhering and uphold performance standards for SLAs and quality of documentation.

·         Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

Qualifications

·         University degree Upper 2nd Class Honors or 3.0 GPA

·         At least 5 years’ progressive working experience in a Customer Service environment, preferably in a Service supervisory role

·         Proficient in use of relevant MS Office applications and statistical packages.

·         Certification in quality Assurance an added advantage

·         Lean Six Sigma an added advantage

How to Apply

HR & Administration Officer Job in Kenya – NGO

HR & Administration Officer


The Girl Child Network (GCN) is an independent, non-political, non-religious, not for profit membership organization of over 300 organizations that includes key government ministries, departments and individuals working to improve the status of children in Kenya with emphasis on the girl child. The Network was born in 1995 as a follow up of the Beijing Platform for Action and impleentation of Article 12, The Girl Child.

Job Summary

The office holder will be responsible for managing the day to day operations and administration of GCN office. S/he shall manage the administration of the human resource policies, procedures and programs.

The job holder shall coordinate HR practices and objectives that will provide an engaging work environment, high performance culture that emphasizes valuing people, growth, fun and is results driven to deliver on impact. The job holder will also have additional tasks relating to the Executive Director’s office that includes but not limited to; managing ED’S internal & external communication, diary-appointments/ meetings and logistical tasks.

Qualifications

·         The successful candidate should possess a minimum of a Bachelor’s degree in Social Sciences with specialization in human resource management and administration.

·         S/he must be a member of the Institute of Human Resource Management (IHRM) and Academy of Certified Human Resource Professionals.

·         The preferred candidate shall possess a minimum of three (3) years’ professional experience in a similar position.

·         S/he should have strong knowledge of labor/employment laws and skills in counseling, psychosocial support, analytical, communication and interpersonal skills.

How to Apply

Interested candidates who possess the required qualifications can send hard copy applications with detailed CV and relevant credentials, with current and expected salary, a day time telephone contact and names of 3 referees to

Girl Child Network, 
P. O. Box 2447 -00200, 
Valley View Office Park Building-City Park Drive, 
off Limuru Road, 
Nairobi

or email to: recruitment@girIchildnetwork.org with a cc to: girIchildnetwork18@gmail.comApplications for all the positions close on 7th August 2018 at 4.00 p.m. Candidates from the target regions are encouraged to apply.

Only Shortlisted candidates shall be contacted.

Administrator Job in Kenya

Hospital Administrator


Oasis Healthcare Group Limited was conceptualized out of the need to harmonize the various companies and facilities existing across the country under the Oasis umbrella that have been in existence since 2010. In the wisdom of the founder members of all these outfits, there was need to synchronize the strategic direction, standard operating procedures, business processes, expansion programmes, style, systems and shared values among others.

Roles

Duties and Responsibilities include but are not limited to:

·         Overseeing quality, improvement of processes for efficient delivery of services

·         Guiding in setting operational and administrative standards in the hospital

·         Preparing, Managing and Overseeing of the hospital budget

·         Ensuring that the hospital runs efficiently and delivers quality patient care

·         Creating Financial & Business strategies to ensure viability of the hospital

·         Recruitment and retention of staff; managing the hospital HR Function. Addressing doctors’ needs & ensuring patients’ quality of care & well-being

·         Liaising with all Stakeholders and spearheading resources mobilization

Attending to the local health council meetings & the healthcare conferences

·         Being in charge of public affairs & community relations overall management

·         Formulating hospital policies for Board approval & implementation of policies

·         Preparation of monthly, quarterly and yearly progress reports.

Requirements 

·         Diploma/degree in Administration, Finance/Accounts or Human Resource or any other relevant field.

·         At least 2-3 years’ experience in a similar position in a busy environment.

·         Proficiency in MS Office applications.

·         High integrity and confidentiality.

·         Should be highly organized and decisive.

·         Ability to work with strict deadlines.

·         Competency in performing multiple functional tasks.

·         Excellent interpersonal skills and the ability to manage a diverse range of professional relationships is essential.

·         MUST be flexible, willing to perform assigned and additional duties and work irregular hours under unpredictable conditions.


How to Apply

Apply Qualified and Interested applicants MUST send their detailed CVs, together with their Certificates, licenses, Indemnity Covers and Testimonials; quoting their Expected Salaries to hr@oasishealthcare.co.ke. OR hand delivered to

Oasis Healthcare Group, 
The Greenhouse, 3rd Fl, Ngong Rd 
Nairobi

PLEASE NOTE: Applications without this information will not be considered. Applications MUST reach us not later than 5pm 30th July, 2018. Only shortlisted candidates will be contacted for interviews. Canvassing will lead to disqualification Interviews will be held on 6th August, 2018 from 9am, at The Greenhouse Head Office “Oasis Healthcare Group is an Equal Opportunity Employee

2 Customer Care Jobs in Kenya

Jobs and Vacancies in Jaffery Academy, Kenya

Head Teacher – Nursery


Jaffery Academy, Mombasa is a welcoming friendly school with a vibrant learning space incorporating the latest technology to engage and inspire students. The school provides high quality education from the ages of 3 to 18 and follows the UK Curriculum (IGCSE, AS & A Levels).The Academy is seeking to recruit inspirational and innovative leaders who will be required to work in a fast paced environment.

Nursery school –one position

Roles

·         The role requires an ambitious and talented leader with a passion for teaching and learning, who will maintain and develop ambitious standards in a rich curriculum, striving for excellence in every aspect of school life.

·         As the Head of School, you will be accountable for overseeing the growth and strategic development of the education programmes provided in the specific school as well as ensuring linkages with the other schools across the entire academy.

·         Leading a very capable and experienced team, and working in collaboration with the Senior Management Team you will be monitoring, assessing and implementing systems and processes to raise standards and increase the overall performance of the students.

·         You will develop and mentor the staff and recognise the professional development needs of the staff to maintain a high performance culture in the school.

Qualifications

·         Masters degree in Education, Educational Leadership/Administration or a related field with equivalent relevant professional experience

·         Successful experience in leading a whole school or section

·         Must be registered with Teachers Service Commission.

·         Teaching experience of more than five years.

·         Knowledge of quality assurance and accountability systems

·         Knowledge and understanding of current trends in teaching and learning practices

·         Excellent interpersonal and communication skills, and the ability to form effective relationships with all stakeholder groups

Head Teacher

Jaffery Academy, Mombasa is a welcoming friendly school with a vibrant learning space incorporating the latest technology to engage and inspire students. The school provides high quality education from the ages of 3 to 18 and follows the UK Curriculum (IGCSE, AS & A Levels).The Academy is seeking to recruit inspirational and innovative leaders who will be required to work in a fast paced environment.

Junior school – one position

Roles

·         The role requires an ambitious and talented leader with a passion for teaching and learning, who will maintain and develop ambitious standards in a rich curriculum, striving for excellence in every aspect of school life.

·         As the Head of School, you will be accountable for overseeing the growth and strategic development of the education programmes provided in the specific school as well as ensuring linkages with the other schools across the entire academy.

·         Leading a very capable and experienced team, and working in collaboration with the Senior Management Team you will be monitoring, assessing and implementing systems and processes to raise standards and increase the overall performance of the students.

·         You will develop and mentor the staff and recognise the professional development needs of the staff to maintain a high performance culture in the school.

Qualifications

·         Masters degree in Education, Educational Leadership/Administration or a related field with equivalent relevant professional experience

·         Successful experience in leading a whole school or section

·         Must be registered with Teachers Service Commission.

·         Teaching experience of more than five years.

·         Knowledge of quality assurance and accountability systems

·         Knowledge and understanding of current trends in teaching and learning practices

·         Excellent interpersonal and communication skills, and the ability to form effective relationships with all stakeholder groups

Head Teacher

Jaffery Academy, Mombasa is a welcoming friendly school with a vibrant learning space incorporating the latest technology to engage and inspire students. The school provides high quality education from the ages of 3 to 18 and follows the UK Curriculum (IGCSE, AS & A Levels).The Academy is seeking to recruit inspirational and innovative leaders who will be required to work in a fast paced environment.

Junior school – one position

Roles

·         The role requires an ambitious and talented leader with a passion for teaching and learning, who will maintain and develop ambitious standards in a rich curriculum, striving for excellence in every aspect of school life.

·         As the Head of School, you will be accountable for overseeing the growth and strategic development of the education programmes provided in the specific school as well as ensuring linkages with the other schools across the entire academy.

·         Leading a very capable and experienced team, and working in collaboration with the Senior Management Team you will be monitoring, assessing and implementing systems and processes to raise standards and increase the overall performance of the students.

·         You will develop and mentor the staff and recognise the professional development needs of the staff to maintain a high performance culture in the school.

Qualifications

·         Masters degree in Education, Educational Leadership/Administration or a related field with equivalent relevant professional experience

·         Successful experience in leading a whole school or section

·         Must be registered with Teachers Service Commission.

·         Teaching experience of more than five years.

·         Knowledge of quality assurance and accountability systems

·         Knowledge and understanding of current trends in teaching and learning practices

·         Excellent interpersonal and communication skills, and the ability to form effective relationships with all stakeholder groups

How to Apply

If you are qualified and motivated to work in a school with an international curriculum, we would like to hear from you. Kindly submit your application accompanied by a detailed CV and relevant documents to hr@jafferyacademy.org not later than 3rd August 2018.The subject of the email should be the position you are applying for.

Banking Jobs in Kenya – CBA

IT Support Operations Officer


DEPARTMENT: INFORMATION TECHNOLOGY

REPORTS TO: TEAM LEADER, IT SUPPORT OPERATIONS

JOB PURPOSE STATEMENT

The IT Support Operations Officer role is responsible for the provision of ICT support to the Core Banking Systems and other Business systems by providing technical assistance, analysis and solutions to issues reported or escalated from the service desk and the Daily COB (Close of Business) activities are performed across all Core Banking platforms as per the documented procedures.

The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the bank’s internal and external customers.

Key Responsibilities

·         Daily COB Services: To execute all Daily COB (Close of Business) activities performed across the Core Banking Systems as per the documented procedures. (30%)

·         Incidents Management: To provide 2nd Level Support and ensure the resolution of service incidents escalated to the Support Operations Team, and/or provision of appropriate workarounds for incidents escalated as problems within the agreed SLA. (30%)

·         Problem Management: To escalate problems and continuously engage with the 3rd level and/or 3rd party support vendors to ensure timely resolution of all escalated system faults/bugs on the Core Banking and other Business Systems. (20%)

·         System Administration: Perform day-to-day administration duties across the Core Banking and Business systems platforms so as to ensure system stability and consistent levels of service delivery. (15%)

·         System Reporting: Analysis, design and generation of various reports in an accurate manner and distribute in an effective and timely manner. (5%)

Competence Requirements

·         Technical skills to effectively perform ICT support activities/tasks in a manner that consistently produces high quality of service.

·         Demonstrable track record in the complete systems analysis cycle and relational database design skills.

CBA(K)HR DEPARTMENT 2018

·         Interpersonal skills to effectively communicate with and manage expectations of internal customers and other stakeholders who impact performance.

·         Attention to detail, ability to multi-task, good time management skill, prudent prioritization and effective structuring of work assignments.

·         Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.

·         Team player and able to work with minimum supervision.

·         Innovative and enterprising in order to identify and accept change opportunities and effectively forecast impact of change and advice/implement interventions to mitigate risk.

·         Highly analytical in problem solving with the ability to apply original and innovative thinking

Qualifications

·         A Bachelor’s degree in Computer Science, Information Technology or related field.

·         Minimum 3 years’ experience with 2 years in an IT service support, systems analyst or service management role within a large highly digitized organization managing mission critical systems.

·         Minimum 3 years working experience in a busy IT environment as a systems analyst with hands on role in enterprise database management, application management and relational database design.

·         Minimum 2 years support of the current core banking system in the bank (T24) and a certification or recognized approved training in the same.

·         ITIL Foundation certificate.

·         One or more IT certifications such as in Microsoft systems, UNIX or Oracle will be an added advantage.

·         Good understanding of the financial services and how IT contributes to the success of the financial institutions.

·         Sound knowledge of Information technology and related support architectures.

How to Apply

Quality Analyst, Customer Experience 

Reports To: Quality Assurance Manager, Customer Experience

Job Purpose Statement

Responsible for determining if the customer experience services provided by CBA are meeting set quality standards. Assessing quality of service delivery at all customer touch points and making recommendations that translate into superior customer experiences. Close partnering with teams under Quality Assurance Program to positively influence performance that ensures achievement of CBA Customer Experience KPIs.

Key Responsibilities

·         QAP Quality Assurance Partnership Program: Establishing and maintaining constructive and cooperative working relationships with other departments and stakeholders to ensure all customer queries and requests are handled within laid down processes and SLA (30%)

·         Customer Touch Point Quality Conducting Service Audits at all customer touch points so as to safeguard consistency in adherence to and effective application of established policies, processes, procedures and tools in achieving optimal efficiency (20%)

·         Process Improvement Closure of feedback cycle through analysis of customer feedback and provision of recommendations based on gaps identified from internal processes to improve customer experiences (20%)

·         Reporting Developing standardized testing methods and recommending process improvements based on data collected. Periodic preparation and analysis of Customer Experience reports and statistics in conjunction with relevant user departments to ensure implementation of corrective actions aimed at enhancing customer experience. Document quality reports, and effectively communicate the same ensuring uniformity in assessments and acceptability from users, escalating customer issues for further investigations (15%)

·         Risk Management Assist in ensuring all reports and activities comply with bank requirements in terms of rules policies and directives that eliminate any audit finding pertaining to established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment.

·         Minimization of exposures to and impact of risks associated with service provision in line with Bank policies, CBK, BOT and BOU, BOR regulatory guidelines, Consumer protection act (Kenya) and any other consumer guidelines as guided by country of operations (15%)

Competence Requirements

·         Ability to work independently, self-directed and solutions-oriented and should be able to carry him or herself.

·         Excellent interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance

·         Knowledge and effective application of all relevant banking strategies, policies, processes, procedures, guidelines and project management methodology and to consistently achieve required compliance standards or benchmarks

·         Knowledge and understanding of emerging industry trends in Customer Experience

·         Should possess the sound organizational and planning skills with a solid an attention to detail.

·         Problem solving skills

·         Innovativeness and root cause analysis

·         Knowledge on internal bank policies, strategies, processes and procedures to consistently achieve required Compliance Standards or benchmarks

·         Planning and organizing skills for effective planning and execution of tasks and projects within timeframes and budget.

·         Excellent written and oral communication skills

·         Quality orientation to ensure consistency in adhering and uphold performance standards for SLAs and quality of documentation.

·         Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

Qualifications

·         University degree Upper 2nd Class Honors or 3.0 GPA

·         At least 5 years’ progressive working experience in a Customer Service environment, preferably in a Service supervisory role

·         Proficient in use of relevant MS Office applications and statistical packages.

·         Certification in quality Assurance an added advantage

·         Lean Six Sigma an added advantage

How to Apply

NGO Jobs in Kenya – GCN

Project Officer – 2 positions


The Girl Child Network (GCN) is an independent, non-political, non-religious, not for profit membership organization of over 300 organizations that includes key government ministries, departments and individuals working to improve the status of children in Kenya with emphasis on the girl child. The Network was born in 1995 as a follow up of the Beijing Platform for Action and implementation of Article 12, The Girl Child.

Job Details

The project officer shall be responsible for implementation of the project; formation and strengthening of school and community based initiatives to support girls’ access, enrolment, retention, transition and participation in education to higher levels.

Qualifications

·         The successful candidate should possess a minimum of a Bachelor’s Degree in Education and/or Social Sciences (Arts).

·         Must be computer literate and have a minimum of Five (5) years’ working experience in similar field.

·         S/he should have strong knowledge of the different dynamics in communities, good mobilization and report writing skills.

HR & Administration Officer

The Girl Child Network (GCN) is an independent, non-political, non-religious, not for profit membership organization of over 300 organizations that includes key government ministries, departments and individuals working to improve the status of children in Kenya with emphasis on the girl child. The Network was born in 1995 as a follow up of the Beijing Platform for Action and impleentation of Article 12, The Girl Child.

Job Summary

The office holder will be responsible for managing the day to day operations and administration of GCN office. S/he shall manage the administration of the human resource policies, procedures and programs. The job holder shall coordinate HR practices and objectives that will provide an engaging work environment, high performance culture that emphasizes valuing people, growth, fun and is results driven to deliver on impact. The job holder will also have additional tasks relating to the Executive Director’s office that includes but not limited to; managing ED’S internal & external communication, diary-appointments/ meetings and logistical tasks.

Qualifications

·         The successful candidate should possess a minimum of a Bachelor’s degree in Social Sciences with specialization in human resource management and administration.

·         S/he must be a member of the Institute of Human Resource Management (IHRM) and Academy of Certified Human Resource Professionals.

·         The preferred candidate shall possess a minimum of three (3) years’ professional experience in a similar position.

·         S/he should have strong knowledge of labor/employment laws and skills in counseling, psychosocial support, analytical, communication and interpersonal skills.

How to Apply

Interested candidates who possess the required qualifications can send hard copy applications with detailed CV and relevant credentials, with current and expected salary, a day time telephone contact and names of 3 referees to

Girl Child Network, 
P. O. Box 2447 -00200, 
Valley View Office Park Building-City Park Drive, 
off Limuru Road, 
Nairobi

or email to: recruitment@girIchildnetwork.org with a cc to: girIchildnetwork18@gmail.comApplications for all the positions close on 7th August 2018 at 4.00 p.m. Candidates from the target regions are encouraged to apply.

Only Shortlisted candidates shall be contacted.

Assistant Bursar Job in Kenya

Assistant Bursar


Duma works is recruiting an Assistant Bursar for one of our clients. The Assistant Bursar will beresponsible for the efficient and effective organization and operation of all functions of the billing, collection, deposit, disbursement and record maintenance of student and other related monies.

Duties

·         Billing, receipting, and collection of fees in a timely manner and reconciling students` accounts.

·         Carry out banking, bank reconciliation and update all the ledgers on daily basis.

·         Management of petty cash.

·         Ensuring statutory deductions and all taxes are paid on time.

·         Conversant with iTax system.

·         Monitoring expenditures versus budget set and explain any discrepancies.

·         Assist in the preparation of the payroll.

·         Assist in the preparation of audit documents for the external auditor.

·         Assist in preparation of monthly budgets and financial statements.

·         Maintaining the office files and relevant documents including the filing of financial documents.

·         Carry out monthly stock take for stationeries and office supplies.

·         Prepare as needed weekly, monthly, quarterly and annual reports and analyses.

·         Deal directly with students or others to resolve all problems and complaints concerning student accounts.

·         Manage junior level staffs.

Qualifications

·         A minimum of a CPA Part II and a first degree, preferably with a specialization in Accounting or Business Administration.

·         At least 2 years’ experience working in a busy environment, preferably in a college set up.

·         Must be a self-starter with the ability to organize and coordinate large workloads in a timely and effective manner.

·         Must have strong interpersonal skills.

How to Apply

To apply online click here or send your Cover Letter and detailed CV to apply@jobs.dumaworks.com marking the subject as “3432”, Your Full name & Phone number e.g. 3432 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.