Category Archives: customer-service

Administration Officer Job in Kenya

Centre for Health Solutions — Kenya (CHS) is an indigenous, not-for-profit organisation that utilises local expertise and strategic partnerships to ensure the implementation of evidence informed solutions and interventions to existing and emerging public health concerns.


CHS continues to grow as the preferred partner for health solutions by consistently focusing on the delivery of quality services and continuous improvement in a transparent and accountable manner.

CHS is sourcing for a high calibre, self-motivated and dynamic individual to fill the following position:

Administration Officer

Reference Number: 05/041/AO/2018

Based in Siaya, Kenya

Overall Job Function: Providing overall administrative and logistical support to various departments and programmatic activities in CHS.

The job holder will strive to contribute to the overall operational efficiency of CHS business processes by focusing on customer satisfaction through improved service delivery, efficient resource management and compliance with CHS and donor requirements.

Key responsibilities include but are not limited to:

·         Ensure timely logistical and administrative support and participate in organizing special events including, training calendars and quarterly meetings

·         Maintain an appropriate projects‘ diary/calendar of events including those of training events, relevant meetings and the information is shared as needed

·         Ensure office utility payments and functionality including internet, telephone bills among others

·         Ensure accurate information management including the proper filing of project documents, reports, and routine correspondence and ensure timely response of the same

·         Participate in program review meetings and proactively seek monthly priority needs/expectations from program team leaders and program team leads

·         Ensure timely follow-up and delivery of materials and information related to project trainings and events

·         Ensure organization of the reception and provide superior customer service to all clients

·         Ensure accurate maintenance of boardroom calendars and provision of meeting logistics

·         Ensuring accurate information management and monitoring including proper documentation of all meetings, workshop/conference

·         Tracking procurement requests and providing feedback as necessary

·         Any other duties assigned

Qualification and Skills Required

·         Bachelor’s Degree in any business related field or its equivalent

·         At least three years progressive experience in office management preferably in a health-orientated NGO

·         Proficiency in MS Office tools and office automation solutions

·         Certificate in secretarial duties or front office operations is an added advantage

·         Working knowledge of USG rules and regulations

·         Ability to maintain confidentiality

How to Apply

Interested applicants are invited to email their applications and detailed CV with contact details of three referees to vacancies@chskenya.org clearly indicating the reference number and position title in the subject line by 5.00PM Friday, March 23, 2018.

Centre for Health Solutions-Kenya is an Equal Opportunity Employer.

Only shortlisted candidates will be contacted for interviews.

Canvassing will lead to automatic disqualification.

BEWARE: Please be advised that CHS is an equal opportunity employer and does NOT ask for money from applicants under any circumstances during its recruitment process. Interested applicants are encouraged to exercise caution upon receiving any such interview opportunity / offer that requires payment of any fees / money.

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Massive Recruitment by Aga Khan Hospital, Kenya

Aga Khan Hospital, Kisumu


Exciting Career Opportunity

The Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, Kenya, which is an agency of the Aga Khan Development Network. The hospital is part of a network of health facilities, which includes Hospitals and Outreach health facilities across East Africa.

The Aga Khan Hospital is in an exciting growth phase and has attained acknowledgment of its quality by achieving ISO 9001:2015 certification, ISO 15189:2012 accreditation for laboratory services and is moving towards Joint Commission International Accreditation.

The Aga Khan Hospital, Kisumu has outreach Health Services at Kisii, Kakamega, Kitale, Bungoma, Kericho, Kibuye-Kisumu, West End- Kisumu, Busia, Homa- Bay, Kapsabet, Migori, with plans to spread to Bomet.

With the ongoing expansion we seek to recruit a professional for the following vacant position:

Resident Radiologist

Overall Responsibility: The successful candidate will be expected to oversee the provision of radiological services to both inpatient and outpatients. He/she will also be expected to be an active member of the multidisciplinary health care team and contribute to the continuing professional development programs in the Hospital.

Requirements

·         M.Med in Radiology or Post Graduate Qualification from a recognized institution.

·         Must be Registered/Licensed by the Medical Practitioners and Dentists Board.

·         Three years of post-graduate working experience in general radiography, Ultrasound, CT scan, MRI, Doppler and Fluoroscopy.

·         Experience and skills in reporting on 1.5 tesla MRI, Cardiac CT, Dual Energy CT and work station knowledge for cross sectional imaging is preferred.

·         Good public relations and communication skills.

Assistant Internal Auditor

Overall Responsibility: Reporting to the Internal Auditor the successful candidate will be responsible for facilitation of audits improvements in operations and provide independent and objective assurance and consulting services agreed by Head of Audit and the Board.

He / She will also contribute to the achievement of AKHK objectives by instilling systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes.

Other Responsibilities

·         Undertake audit assignments as per the Annual Audit Plan from initial contact with client to preparation of reports.

·         Draft audit program for each audit to be agreed by the Head of Audit or Regional Internal Auditor.

·         Undertake analysis of financial and non-financial data, evaluate the results for reporting to the client.

·         Document key business processes to assist in evaluation of reliability, integrity and effectiveness of information systems.

·         Formulate, recommend and implement recommendations for improvements to systems and procedures following audits.

·         Follow up audit recommendations to ensure that clients are taking agreed actions to improve systems and controls.

Requirements

·         Bachelor of Commerce (Accounting Option) with CPA(K)

·         Internal Audit Certification

·         Three (3) years’ experience in Internal Audit.

·         Excellent interpersonal, organizational and public relations skills.

·         Microsoft Office as well as substantive experience in data mining & analytics skills.

·         Ability to work under minimum supervision.

·         High degree of confidentiality.

Debtors Officer

(2 Positions)

Overall Responsibility: Reporting to the Assistant Manager Finance (Debtors Section) the successful candidate will be responsible for managing a portfolio of accounts receivable, ensuring proper reconciliations, debt collection and allocations, ensuring proper record management and reporting.

Requirements

·         Bachelor of Commerce Degree in Accounting/Finance and CPA (K) will be an added advantage.

·         Possession of a Bachelor of Commerce degree in Accounting/ Finance will be an added advantage.

·         Minimum 4 years hands-on experience in a busy finance establishment.

·         Good Interpersonal skills i.e. communication and negotiation skills.

·         Problem solving and analytical skills.

Resident Anaesthesiologist

Overall Responsibility: Reporting to the Head of Department the successful candidate will be responsible for efficient delivery of anesthesiology services to patients, mentoring junior doctors, assisting with critical patients in the ACU among others.

Key Responsibilities

·         Planning anesthesia services through thorough review of patients pre, intra and post operatively

·         Giving anesthesia

·         Responding to emergencies that require the input of an anesthesiologist

·         Sharing on-call responsibilities in anesthesia

·         Being part of the team that looks after critical patients in acute care unit

·         Teaching and mentoring of junior Doctors

Requirements and Experience

·         Master’s Degree of Medicine in Anesthesia from a University recognized in Kenya

·         Bachelor Degree of anesthesia and ICU or Medicine & Surgery

·         Minimum 2 years work experience as an anesthesiologist

·         Specialist Recognition as an anesthesiologist desirable

Skills and Competencies

·         Good communication skills.

·         Be flexible and result oriented.

·         Be ardent scientist with good clinical judgement

·         Have a good understanding of quality processes within the department of anesthesiology

·         Be in good standing with the Medical Board

Customer Service Manager

Overall Responsibility: Reporting to the CEO, the successful candidate will be responsible for delivery and sustainability of excellent customer service experience and promote the culture of service excellence across the main Hospital and Outreach Health Centers.

Other Responsibilities

Strategy and leadership (20%)

·         Review, formulate and implement policies, strategies and plans to institutionalize the culture of service excellence.

Achievement of customer experience (30%)

·         Carryout across the board customer service assessments, review, recommend and implement the agreeable intervention measures.

·         Be the focal point for effective review and implementation of AKHK customer service charter

·         Play the role of the customers advocate to ensure they receive quality service from all functions of the hospital.

·         Provide oversight to multidisciplinary teams to ensure achievement of customer experience.

·         Implement the Customer Events Calendar for the year and recognized world and national events

·         Provide oversight to the successful implementation of customer satisfaction surveys

·         Direct, monitor and implement Customer Service Performance indicators-TAT and manage accurate daily, weekly and monthly quantitative reports to guide decision making.

·         Effectively manage customer/client feedback with appropriate tools and approaches such as Customer Engagement forums, Customer Focus Weeks and provide oversight to customer initiatives across different customer segments.

People and Team Work (30%)

·         Oversee effective stakeholders managements to achieve excellent customer service

·         Utilize teamwork and synergies to attain the required customer service experience.

·         Guided capacity building programs on service excellence model

Complaints Handling (10%)

·         Ensure effective management of customer complaints both internal and external

·         Set up institutional structures to motor, track and ensure customers concerns and resolved promptly.

Reporting & Control (10%)

·         Responsible for production of timely customer service reports based on key performance indicators

·         Implement effective tracking on customer service improvement plans

Requirements and Experience

·         Master’s Degree in either of the following disciplines, Business Administration, Marketing, PR/ Communication or related studies

·         Bachelor Degree in similar disciplines will also be considered.

·         Working knowledge of customer service software, databases and tools

·         Awareness of industry’s latest technology trends and applications

·         Ability to think strategically and to lead.

·         Strong client-facing and communication skills

·         Customer service orientation

·         Over five (5) years of relevant experience.

Radiographer / Sonographer – Kapsabet Medical Centre

(Re – Advertisement)

Overall Responsibility: Reporting to the Radiology Manager the successful candidate will be responsible for providing safe, efficient, high quality diagnostic imaging services through the use of modern imaging technology that includes computerized X-ray machine and multi probe ultrasound unit.

Key Responsibilities

·         The purpose of this position is to undertake initial patient evaluation, provide diagnostic radiographs, and perform ultrasound and Doppler examinations by capturing images of diagnostic value.

·         Ensure radiation safety measures and protection are observed to comply with government regulations and to ensure safety to patient’s staff and self.

·         Ensure scheduled maintenance, and calibration of medical equipment’s are in place and followed.

·         Ensure accurate documentation and care of patients’ records.

Requirements

·         Higher Diploma in Ultrasound

·         Diploma in Medical Imaging Sciences

·         Two (2) years working experience in similar position

·         Registered and licensed by The Kenya Radiation Protection Board

·         A member of Society of radiographers in Kenya (SORK).

·         High level of confidentiality, discretion and trustworthiness.

·         Good communication skills.

·         Have a good understanding of quality processes within the department of radiology.

How to Apply

Interested candidates should email their applications with detailed curriculum vitae, names and contacts of three referees, current and expected salary to ksm.recruitment@akhskenya.org on or before 26th March, 2018.

Aga Khan Hospital Kisumu does not solicit any funds for purposes of recruitment.

“Aga Khan Hospital Kisumu is an equal opportunity employer”

Banking Jobs in Kenya – Co-operative Bank

Co-operative Bank Kenya


ICT Risk Projects Officer

Here is an exciting opportunity for you to join our ICT Risk & Control team. Are you able to identify and assess threats, put plans in place ‘if things go wrong’ and advise how to avoid, reduce or transfer risks in an IT environment, then this is the perfect career move for you.

Reporting to the Head – ICT Risk & Control, the role holder will provide continuous Project assurance on the various Bank’s ICT related projects as regards confidentiality, integrity and availability of the IT infrastructure, processing systems and related resources in line with the Bank Information Security Policy.

The Role

Specifically, the successful jobholder will:

·         Be actively involved and provide risk & security guidance during technology projects, systems deployment, upgrades and changes.

·         Proactively provide ICT security & risk requirements for incorporation in Business Requirements Documents, Functional Specifications Documents & RFPs of new ICT systems.

·         Proactively participate in technical solution design for new systems, ensuring that security requirements are well defined.

·         Perform vulnerability assessments & penetration tests on new Bank systems, applications and technology, identifying vulnerabilities and recommendations on closure of these vulnerabilities, prior to new systems go-live.

·         Perform a fraud risk assessment on new systems and processes within the project scope and provide recommendations on countermeasures to be taken.

·         Ensure interfaces for new systems are secured from intrusion, and user activities in new systems are detailed, traceable and logged.

·         Pro-actively provide guidance on security tools required to effectively manage and control Bank systems.

·         Pro-actively perform risk assessments for ongoing ICT projects and prepare risk reports for new systems & projects in readiness for Change Approval Board meetings.

·         Proactively develop and constantly review system Minimum Baseline Security Requirements for new ICT systems & projects.

·         Regularly provide recommendations to ICT leadership on areas of improvement towards securing ICT systems.

·         Provide information security training & awareness to ICT systems project teams (Systems development teams, project managers, business analysts)

·         Maintain ICT risk registers for ICT projects and submit periodical and ad-hoc reports as required by HOD and Chief Risk Officer.

·         Ensure strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to compliance requirements.

Skills and Experience required

·         Bachelor’s degree in Information Technology or related fields.

·         3 years prior experience in information security or systems audit function. Experience in the Banking industry will be a value add.

·         Certified Information Systems Auditor (CISA) or Certified Information Security Manager (CISM) certification. IT security and risk certifications e.g. CISSP, CRISC, CEH, etc. will be an added advantage.

·         Experience in system propagated forensic investigations will be an added advantage.

·         Good understanding of project management methodology and concepts and a good appreciation of risk, systems security control processes.

·         Detailed knowledge of the Bank’s Operating procedures and good knowledge of the Bank’s products and services.

·         Understanding of Information Systems architecture and operational practices as well as good grasp of Information Security and control objectives with an appreciation of audit methodologies.

·         Experience in performing analytical roles in complex business environments.

·         Advanced computer skills including IT skills, word, excel, power point.

·         Training in IT infrastructure and operating systems.

·         Training in Implementing Information security policies.

Competencies

·         Leads from the front

·         Delivers and owns results

·         Values and respects others

·         Drives innovation

·         Fosters Communication

·         Inspires trust and integrity

·         Customer Centric

How to Apply

If you are confident that you match the role and person profile, please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number “IRPO/RM/2018” by 20th March, 2018.

Card Payments & E-Channels Support Manager

To support business growth, the Bank is looking for a talented and highly motivated individual to be part of our ICT team supporting Card & E Channels.

Are you well experienced in Electronic Payments and E-commerce technical environment?

Do you possess hands-on Experience on Payment & E-Channels systems?

Consider this position at Co-operative Bank of Kenya.

Reporting to Head Card and E-Channels within ICT Department the role holder will ensure that all Payment and E-Channels Systems are efficiently managed by observing proper maintenance and administration, uptime as well as system security to deliver business results and delightful customer experience.

The role holder will also provide technical support and solutions to all system related issues and liaise with vendors to resolve.

The Role

The successful jobholder will be expected to:

·         Ensure that all payment and E-Channel systems are available for use at all times i.e. uptime and efficiency to deliver business results and a delightful customer experience.

·         Provide solutions to all system related problems or failures.

·         Participate and carry out system implementation, rollouts and upgrades and ensure maintenance of the required system configuration, parameterization and change control procedures.

·         Ensure that business systems are protected and secure and that policies, procedures and guidelines for information processing and outputs are well documented, details available and well understood.

·         Perform systems configurations to ensure generation and maintenance of audit trails for any changes occurring in sensitive databases are captured and secured

·         Contribute to the department’s achievement of a “Satisfactory” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the bank. Ensure generation and maintenance of audit trails for any changes occurring in sensitive databases are captured and secured.

·         Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels.

·         Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: –

·         A Bachelor’s degree in an ICT related field from a recognized university. Possession of a master’s degree will be an added advantage. ITIL certification for service management is desired.

·         At least 3-5 years’ management experience in a competitive Electronic Payments and E-commerce environment.

·         Hands on Experience on Payment & E-Channels systems that is POS, ATM, Salary processing systems and E-commerce and Cashless Transaction processing system). Knowledge of Electronic Card processing and payments is desired.

·         Knowledgeable in Windows and Linux/IBM operating system as well as database skills in including Oracle RDMS,MSSQL,MYSQL -E

·         Possess knowledge in Web service technologies like REST API,SOAP(XML),JSON etc. –E Logical, analytical and investigative mind, together with creative abilities with an ability to handle complex information with accuracy and attention to detail.

·         Strong problem-solving skills with high mathematical aptitude.

·         Good team working and interpersonal skills to enable working closely with staff at all levels throughout the organization, including managers and IT specialists.

How to Apply

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number CPSM/SSD/2018 by 26th March, 2017.

Finance Business Partner (FBP)

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment?

The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons.

We are looking for a commercially-focused and self-driven experienced professionals who will be the key liaison and a trusted financial advisor to the business areas in supporting the strategic growth of the business through the provision of financial analysis, profitability analysis and the analysis of sales performance.

We are looking for professionals who combine finance expertise with business acumen, who constructively challenge the business and provide valuable insight to ensure optimal decision making outcomes

The Role

Specifically, the successful jobholder will be required to:

·         Drive performance improvement and ensures excellent execution of business initiatives by providing insight and advice in areas such as sales force effectiveness, customer and portfolio profitability, pricing strategy and cost control.

·         Establish and manage relationships with business area, gaining an in depth understanding of the business areas and its financial information needs thereby adding value to the business area.

·         Provide input on budgeting and forecasting, challenge cost and revenue drivers within sales meetings and make suggestions to help improve the performance of the business.

·         Drive business performance through high quality actionable analysis, financial commentary and other communication channels.

·         Proactively challenge decisions/proposals using business and commercial knowledge and aid the business in understanding of key economic factors and cost drivers.

·         Embed performance measurement of financial and non-financial indicators (KPIs), identifying opportunities for the development of management reports to meet business needs. Develop and report financial and other performance measures (metrics) required by the division.

·         Guide and help develop the financial business cases for all investment projects undertaken by the division and to guide in the monitoring of benefits by gathering data and calculating costs, benefits and returns.

·         Provide support and analysis on a range of technical issues in connection with the financial metrics/analytics e.g. variance/trend analysis (actuals vs budget) makeup of specific costs etc.

·         Challenge plans to commit costs, identifying areas for cost efficiency and managing the speedy delivery of benefit.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

·         A degree preferably in Business, Finance or Commerce. CPA (K) or pursuing final stage qualification desired.

·         Experience – 3 years and above in Accounting, financial and/or management reporting and Business Analysis with 2 years’ additional experience in business partnering is preferred .

·         Experience in carrying out quantitative & qualitative analytical performance reviews on revenue, cost and bank products coupled with a strategic perspective and ability to apply analytics.

·         Good knowledge of the finance policies, budgeting guidelines and cost management procedures as well as the Banking Act .

·         Strong communication skills coupled with good negotiation, presentation, facilitation and influencing skills.

·         Grounded in strong analytical and modelling capability to ensure support the wider business performance and insight as required.

·         High level of understanding of the direct relationship between actuals, functional strategy and delivery to targets.

·         General awareness of the current business trends and practices and good understanding of the financial services industry.

·         Experience – 3 years and above in Accounting, financial and/or management reporting and Business Analysis. Experience in business partnering is preferred .

How to Apply

If you fit the profile, then apply today! Please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number FBP/FD/2018 as the subject of your email by 26th March, 2018.

We are an equal opportunity employer.

Cashier Customer Service Job in Kenya

Cashier Customer Service


Dari Restaurant – A garden set in the middle of a rare conservation forest in Karen is Dari. A serene, quiet ambiance restaurant, coffee & tea garden.

The main responsibility of the cashier is to operate the cash register to handle payments for the services rendered.

Responsibilities and duties

·         Operate cash machines and POS to customers’ bills

·         Check bills to see if the correct amount has been displayed to be presented to customers

·         Answer customers’ questions regarding billed items

·         Record totaled amounts, including expenses in restaurant’s database

·         Inform customers about available modes of payments

·         Take cash payments in exchange of services rendered

·         Process credit and debit card payments and ensure that customers sign receipts

·         Count cash in the cash register at the end of each shift and ensure that it tallies

·         Calculate total payments received during a time period, and reconcile this with total sales

Qualifications

·         Should have experience of at least 1 year

·         Excellent communication skills

·         Should possess good mathematical skills and computer literate

·         Hold a Diploma in Front Office Management or any other related field.

·         Must be willing to work during the night shifts,weekends and holidays

·         Good organizational skills

How to Apply

Administrative Assistant Vacancy in Kenya

Internship Opportunities in Kenya – MCIDC

Internship Opportunities


The Meru County Investment & Development Corporation (MCIDC) is a County Corporation established under the Meru County Investment and Development Corporation Act of 2014 (hereinafter called the Act) with the mandate of promoting investments in Meru County.

MCIDC is looking for fresh graduates for 3 months internship programme.

The internship programme provides a supervised work experience giving fresh graduates an opportunity to build their expertise and proficiency in their field of study as well as enhance their abilities in organization set up.

The applicants must meet the following eligibility criteria:

·         S/He must have completed or are not informal education by January 2017

·         With a background in the field of Agriculture Economics, Land Economics, Economics, Statistics.

·         With a Degree or a Diploma from a recognized institution in the above fields.

·         Must be 28 years and below.

Application Procedure

Applicants are requested to download the requirement schedule from our website www.investmeru.co.ke and send together with your scanned copies of required attachment indicating the post applied for to careers@investmeru.co.ke or addressed and delivered to the below address;

Ag. Managing Director,
Meru County Investment & Development Corporation,
P.O Box 3194-60200
Meru

Only shortlisted candidates will be notified.

Meru County Investment & Development Corporation ¡s an equal opportunity employer.

Women and persons with disabilities are encouraged to apply

Closing date for receipt of applications for internship period announced is 02nd April 2018.

Field Interviewers Jobs in Kenya

Jobs Re-Advertisement: Field Interviewers for a Research Project


The African Population and Health Research Center (APHRC) invites applications for field interviewers for the Early Childhood Development Evaluation.

ECD evaluation is an exercise being carried out by APHRC to understand the operational feasibility and effectiveness of integrating ECD services into the health care systems.

The intervention is being implemented by the ministry of health and supported by PATH in Siaya County.

Qualitative Data Collectors – Interviewers

Minimum Qualifications:

·         Minimum of Bachelor’s degree in early childhood development and nutrition from a recognized university.

·         Residents of Bondo or Ugenya sub counties are preferred

·         Be fluent in English, Dholuo and Kiswahili.

·         Good written and verbal communication skills.

·         Have proven experience in research work (quantitative and/or qualitative data collection, analysis and report writing).

·         Previous engagement with APHRC is an added advantage

·         Available for the orientation on tools and during the whole data collection period.

Quantitative Field Interviewers

Minimum qualifications:

·         Should have completed secondary education within the last 6 years and possess a minimum grade C+ in KCSE.

·         Diploma in ECD and Nutrition will be an added advantage

·         Be familiar with and proficient in computer applications including use of MS Excel, MS Word and MS PowerPoint.

·         MUST be a resident of Bondo sub County

·         Be fluent in English, Dholuo and Kiswahili.

·         Be prepared to work full time on the project for the duration of the study.

·         Possess strong interpersonal, communication (written and oral) and facilitation skills.

·         Have proven experience in research work (quantitative data collection, analysis and report writing).

·         Previous engagement with APHRC is an added advantage.

Interested candidates are invited to submit a cover letter together with a CV with contacts of three referees.

Indicate on the cover letter the area where you come from and currently live.

Applications should reach us by close of business on March 28, 2018.

Applications can be submitted via e-mail as attachment to cvs@flexi-personnel.com.

Please indicate ‘FIELD INTERVIEWER ECD EVALUATION on the email subject.

Only shortlisted candidates will be contacted.

PLEASE NOTE: APPLICANTS ARE NOT REQUIRED TO MAKE ANY PAYMENTS TO ANYONE DURING ANY STAGE OF THE RECRUITMENT PROCESS.

YOU DON’T HAVE TO APPLY IF YOU HAD BEEN SHORTLISTED AND INTERVIEWED

(APHRC) is an equal opportunity employer and is committed to the protection of children.

Graduate Trainee Program in Kenya – Ericsson

Graduate Trainee Program


Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

We welcome the opportunity to meet you!

 Job Summary

Our next Graduate program in Kenya starting in May 2018 and is open to all Engineering graduates (or similar), we encourage both males and females to apply. Our graduate programs offer on the job learning and a structured training program and you will be given a mentor as well as a buddy to give you a great start in your career.

You will be involved in analysing, preparing, implementing and verifying the configuration and integration of a node, network and/or system and your scope of work could include the scenarios of introduction, upgrade expansion, functionality and capacity.

Our Offerings

·         An opportunity to work for the Global leader in the Telecommunications industry.

·         Continuous learning and development.

·         On the job training and mentorship programs provided by senior experts in the industry.

·         Exposure to working in a multi-national and multi-cultural environment, as well as the most recent trends of global technology such as 5G, IoT, Cloud, etc.

·         Working in the area of:

·         Automated network operations

·         Cloud computing and Virtualization infrastructure

·         Core Network

·         Digital Business Support Systems (BSS)

·         Data entry and IT Infrastructure Operations

·         Networking

·         Internet of Things (IoT) Products and Solutions

·         Data Analytics

Responsibilities

·         Scope, define & design solution offerings; driving end-to-end technical solutions.

·         Analyze customer technology, define business requirements & participate in risk analysis.

·         Work with core team on list of potential activities & solutions.

·         Develop technical presentations & proposals, & perform customer presentations.

·         Supporting pre-sales activities, including pre-studies.

·         Plan the implementation of the product configuration / integration work.

·         Execute product configuration.

·         Execute integration and migration work.

·         Prepare system test, module test and accept test.

·         Support deployment of solution.

·         Provide feedback to Research & Development (R&D;).

·         Participate in knowledge transfer, documentation & information sharing.

·         Stay abreast of on new technology/technical areas & share information about solution to enable customer competence build.

Requirements

·         Minimum education level required: Bachelor’s degree in Engineering, Telecommunications, or Information Technology (or a degree in a relevant field).

·         Newly graduated individuals in 2017 or 2018 with the abovementioned qualifications are preferred.

·         Internship experience from technical roles focusing on integration is advantageous but not a must, e.g. experience from work as an Intern – Integration Engineer.

·         This is a full time graduate program.

Your Competencies

·         Broad Technical Acumen

·         Problem Solving Ability

·         Creative Thinking

·         Good planning and organizing skills

·         Creating & Innovating

·         Entrepreneurial & Commercial thinking

·         Presentation & Communication (written and verbal) skills

·         Team work & collaboration skills

·         Basic financial Understanding

Why is Ericsson a great place to work?

Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future.

With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.

How to Apply

Graduate Recruitment Programme in Kenya – KPMG

Graduate Recruitment Programme at KPMG East Africa

KPMG East Africa is seeking highly motivated and talented young professionals to join as Associates as part of its Graduate Recruitment Programme. The structured Graduate Programme provides a fun, open culture where associates can bring their great ideas to life. An important part of the team from day one, associates work face-to-face with world class clients on jobs that are relevant to their interests. The Graduate Recruitment Programme offers a supportive environment where leaders are accessible and everyone is invested in training and growth.

Associates will be hired for Kenya, Rwanda, Uganda and Tanzania and serve in one of KPMG’s Audit, Tax and Advisory divisions.

KPMG Associates will have access to some of the most exciting and rigorous business opportunities in East Africa. In addition, they will join a global professional network that nurtures talent and rewards high performance, offering world-class opportunities for advancement and growth.

About KPMG

KPMG’s East Africa practice comprises of Kenya, Uganda, Tanzania and Rwanda and additionally provides services to Eastern Democratic Republic of Congo, South Sudan, Burundi, Somalia, Ethiopia as well as Eritrea.

KPMG East Africa has 31 partners and over 1000 professional staff. The Nairobi office serves as the regional coordinating office providing the required networking and support to facilitate delivery of services on a timely basis to meet and exceed our clients’ expectation.

Please note that Shortlist is managing this search on behalf of KPMG.

 

Qualifications

·         If you are a recent graduate or you are graduating later this year and you are already eligible to work in Kenya, you are encouraged to apply.

·         Be 21-26 years

·         Second upper degree/GPA 3.0 – all specializations

·         Minimum B in KCSE with B in English and Maths

·         Professional qualifications are an added advantage

How to Apply

Banking Jobs in Kenya – KCB

Senior Relationship Manager, Transport & Telecommunication


Reporting to the Head, Transport & Telecommunication, the position will be the principal contact between the designated portfolio of the Sector’s Corporate Customers and the Bank in order to drive business, manage Sector profitability growth and maximize revenue. This position will involve the management of Client relationships to deliver products and services.

Responsibilities 

·         Implement the Transport & Telecommunication Sector strategy in line with the overall Corporate Banking Strategy to ensure achievement of profitability targets through revenue maximization and prudent cost management.

·         Drive sustainable growth through the delivery of innovative and customized financial solutions to meet identified customer needs.

·         Build and maintain productive and strategic relations with customers/ suppliers/ line manager/ stakeholders to drive the development and delivery of business solutions and revenue growth for the specific sectors or portfolio.

·         Ensure strong cross- selling of existing and new products to existing and new clients; and in this process maintain effective liaison with all relevant business units in the Bank.

·         Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.

·         Maintain detailed and current understanding of the industry (at a macro, sector specific, current market structures; regulatory requirements and issues) ensuring that opportunities are realized and the risks mitigated.

·         Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.

·         Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.

·         Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates within approved limits and taking remedial actions, in line with Policy.

·         Ensure compliance to the Bank’s policies, procedures and regulatory requirements.

·         Lead, motivate, and continuously develop a credible high performing team.

Qualifications

·         University degree in a Business related field from an institution recognized by the Commission for Higher Education. Master’s degree in Finance or any Business related field will be an added advantage.

·         Professional qualification in CPA, ACCA, CFA or AKIB will be an added advantage

·         Minimum of 8 years Corporate Banking experience of which one must have had 5 years experience covering:

1.   Relationship Management / Customer Service

2.   Financial Analysis and Business Performance Management

3.   Product Development and Portfolio Management

4.   Asset Based Financing

5.   Credit Management

6.   Trade Finance

7.   Transactional Banking and Product Services

·         Minimum of 3 years experience in Project Management

·         Demonstrated consistent high performance in role(s) held in the last three years.

·         Thorough knowledge of Corporate Banking Products & Services with extensive Banking Industry knowledge.

·         Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.

·         Strong leadership skills with demonstrated competences in championing high performance management.

·         A good understanding of Risk, Compliance policies and procedures.

Head of Institutional Banking

Reporting to the Director, Corporate Banking, the position will be responsible for the strategic leadership and management of the Institutional Banking Unit profitability and business growth whilst maintaining high level of customer satisfaction. The position will primarily drive the liability side of the business.

The position shall be responsible for deposit mobilization from the Corporate and Institutional Banking customer base, Government Bodies, International organizations, Financial Institutions and Non-Banking Financial Institutions.

Responsibilities 

·         To implement the Institutional Banking strategy in line with the overall Corporate Banking Strategy to ensure achievement of profitability targets through revenue maximization and prudent cost management.

·         Drive sustainable growth of the Liability business through the delivery of innovative and customized solutions to meet the specific requirements of customers and prospects.

·         To build and maintain productive and strategic relations/partnerships with Customers/Government/ Suppliers/ Treasury/ Sector Heads/ Relationship Managers/ other Stakeholders to drive the development and delivery of Liability business solutions and revenue growth for the specific sectors or portfolio.

·         Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant Business Units in the Bank.

·         Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.

·         Provide input required to the Asset and Liability Management Committee and actively ensure adherence to guidelines.

·         Manage a relationship team to deliver on the Unit’s financial and performance targets.

·         Maintain a detailed and current understanding of the industry; (at a macro, sector specific, current market structures; regulatory requirements and issues) ensuring that opportunities are realized and the risks mitigated.

·         Ensure timely submission of quality Credit proposals in conformity with the Credit Policy guidelines and requirements.

·         Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates within the approved limits, and taking remedial actions in line with Policy.

·         Ensure compliance to the Bank’s policies, procedures and regulatory requirements.

·         Lead, motivate, and continuously develop a credible high performing Institutional Banking team.

Qualifications

·         University degree in a Business related field from an institution recognized by the Commission for Higher Education. Master’s degree in Finance or any Business related field will be an added advantage.

·         Professional qualification in CPA, ACCA, CFA or AKIB will be an added advantage

·         Minimum of 8 years general Banking experience of which one must have had 6 years’ experience in a Senior Management position within Institutional Banking covering:

1.   Relationship Management / Customer Service

2.   Financial Analysis and Business Performance Management

3.   Product Development and Portfolio Management

4.   Credit Management,

5.   Transactional Banking and Product Services

·         Minimum of 4 years’ experience in Project Management

·         Demonstrated consistent high performance in role(s) held in the last three years.

·         Thorough knowledge of Corporate Banking Products & Services with extensive Banking Industry knowledge.

·         Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.

·         Strong leadership skills with demonstrated competences in championing high performance management.

·         A good understanding of Risk, Compliance policies and procedures.

The above positions are demanding roles for which the Bank will provide a competitive remuneration package to the successful candidates.

Digital Channels Manager

Reporting to the Senior Manager, Digital Channels, the primary role of the Digital Channels Manager is to lead and coordinate the banks mobile and other emerging channels initiatives.

The manager must demonstrate a strong understanding of and high regard for the Digital channels mobile and other emerging channels as a business delivery channel for the Bank’s corporate and retail customers as well as for online merchant services.

The position requires someone with experience and expertise in mobile and internet based financial systems technologies as well as SMS and USSD connectivity. The person should have a good grasp of emerging channel technologies and applications and convergence of mobile and internet channels

Responsibilities 

·         Provide technical support for existing mobile and implementation of related projects.

·         Keep track of user issues and oversee their prompt resolution.

·         Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.

·         Continuously analyze user requirements to develop and provide solutions

·         Routine system administration and management

·         Maintain up to date system and user documentation

·         Ensure compliance of SLAs by system vendors.

·         Develop real time online reports and monitoring tools to be able to track internet / mobile banking and internet acquiring system uptime and performance.

·         Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits.

·         Develop subject matter expert knowledge of Mobile, eCommerce and other payment banking technologies.

·         Develop Business Continuity plans for both mobile channel solutions.

·         Support Channel space with Network connectivity design

Qualifications

·         A Bachelor’s degree in IT related field.

·         Professional IT qualifications in one or more of the following: ITIL, Linux, Prince2, programming, DB Administration.

·         A minimum of 4 years’ experience in a relevant IT field; including at least 3 years experience in support of Mobile, Internet and agency banking technologies.

·         Knowledge of IT Banking Systems Implementation & Capabilities.

·         Knowledge of Database management systems, solutions and administration.

·         Knowledge of networking technologies and solutions will be an added advantage

·         A good grasp of emerging channel technologies and applications and convergence of mobile and internet channels.

Project Budget Analyst

MobiGrow is a partnership Program between the KCB Group and the MasterCard Foundation (MCF). It is an innovative 5 Year program targeting Smallholder Farmers (SHFs), Pastoralists, Farmers Producer Organizations (FPOs), Agro dealers, Processors, Off takers and any actors in the various Agricultural Value Chains in Kenya and Rwanda. The principal objective of the project is to enhance financial inclusion and improved livelihood status of the agricultural community

Reporting to the Finance Manager, the jobholder will support MobiGrow Program at Country and Regional levels in Financial planning, Budgetary control, Cost Control and reporting. Monitor Spend by Country/Program level highlighting areas that need attention, ensuring budget spend by each funder (Partner MCF and KCB) is accurate and producing relevant timely and accurate financial reports.

Responsibilities 

·         Costs Control: provide leadership for budget preparation, formulation, presentation and execution as per proposal while entailing direct funding as well as in kind funding.

·         Grant/ Fund Management: financial oversight of the successful implementation of the Fund/Grant ensuring partner compliance, contractual obligations and accurate and quality financial reporting.

·         Budgetary Formulation: work with the Program Team in preparation of yearly budget realignments/revisions.

·         Consolidate the quarterly, midterm and annual country and program budgets as per requirements of the Program.

·         Work with Program Managers and Head of the program to evaluate the performance of the Program.

·         Reporting: generate Ad-hoc reports for overview of the financial status of Program as a whole, showing spend to date, variances hence advising Program Managers on correct course of action.

·         Internal Audit Support: work in collaboration with Finance and Administration Manager to monitor and review accounting and related system reports for accuracy and completeness; report to the Program managers accordingly providing an overview of the financial status of all program operations.

Qualifications

·         University Degree in a Business related field from a University recognized by Commission for Higher Education.  Masters in a relevant field will be an added advantage.

·         Fully qualified Accountant (CPA, ACCA, ACA or equivalent).

·         At least 4 years experience in Financial Management, Planning and Reporting.

·         At least 3 years experience in managing Donor / Partner Funded budgets; preferably the MasterCard Foundation Program budget will be an added advantage.

·         Sound knowledge of the financial industry, Accounting principles and regulatory guidelines.

·         Excellent planning, problem solving and analytical skills.

·         Strong attention to detail; excellent report writing skills.

·         Knowledge and hands on experience in office automation tools.

How to Apply

To be considered your application must be received by Wednesday, 28th March, 2018

Qualified candidates with disability are encouraged to apply.

Only short listed candidates will be contacted.

NB: In the event that you are invited to interview for any positions, we will require that you provide us with the following documents:

·         National I.D.

·         KRA Pin Card

·         Birth Certificate of self

·         Passport Photo (White Background)

·         NSSF Card

·         NHIF Card

·         Police Clearance Certificate (less than 5 Months old)

·         Academic and Professional certificates, including official transcripts

·         Certificates of Service from previous employers as applicable