Category Archives: Jobs in Philippines

Technical Trainer / Training Manager for Manila, Philippines

This is for an opening with CSS Corp for Technical Trainer role


Designation : Training Manager
Experience : 6+ years
Work Location : Manila

Please find below the JD:
JOB SCOPE:

This position is responsible for all training needs in CSS Manila Delivery Centre and has the responsibility of identifying, designing, and developing appropriate training solutions to address the knowledge and skill gaps of new entrants and existing employees there by leading to performance improvement in a Tech support environment.

DUTIES AND RESPONSIBILITIES
Manage the training needs at the site level
Research on Client Products / Services and offer an overall training solutions during the RFP stage
Play the role of a training consultant and provide end to end training solution during new project transition & deployment
Work with the agents during the Pilot phase, support them during Nesting & ensure smooth transition & safe landing of engineers to Production
Manage a team of Technical & Soft Skills trainers
Participate in training discussions with the client
Conduct Technology/ Product training for new engineers as per the business requirement
Administer Training Need Analysis (TNA) /Skill gap assessment and conduct refresher technology training for tenured engineers as per the need
Design curriculum, Develop content, lab scenarios & case studies
Proactively develop content on new technologies and offer the training through Classroom / Online Portal/ Blended
Ensure learner satisfaction, their learning and application on the job
Monitor, Track, Measure and Manage effectiveness of training programs
Identify, evaluate , short list & recommend Vendors who can partner with us on emerging / futuristic technologies
Periodically upgrade Knowledge & Skills on new/ emerging technologies and get certified as per the business requirement
Understand the cultural nuances of Philippines & acclimatize to the environment

JOB SPECIFICATIONS

Knowledge, Skills and Abilities:
Knowledge on Computer Hardware, Architecture, Hardware Components, Ports, Connectors, Standards
Desktop Operating System: Windows 8/10, Macintosh O.S 10.X
Networking Fundamentals: OSI Model, TCP/IP protocol suite, IP addressing, Subnetting, MAC addressing protocol headers, ARP, ICMP,FTP, DHCP, DNS, DMZ
Network Devices : Hubs, Switches, Routers, Modem, Gateways
Utilities: Ping, Traceroute, Nslookup, Netstat, Nslookup
Wireless Networking : Wireless Standards, Architecture, security
VoIP technology added advantage
Other Skills:

Exhibits strong interpersonal skills
Client interfacing skills
Excellent Presentation and Delivery Skills
Ability to monitor, coach, and mentor team of trainers
Must have good organizational and prioritizing skills
Ability to cope with stress and to remain calm in all situations and provide results based on the given task

If interested share your updated resume to “Vijay.Devaraj@csscorp.com

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