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Business Process Manager Job in Kenya

Job Vacancy: Business Process Manager

The Role: To increase the quality of services while reducing costs and improve business processes by eliminating defects and enhancing quality while achieving and maintaining optimal levels of process performance.


Skills and Qualifications

  • Ability to have a vision of the big picture.
  • Able to understand that changing one step in the process can impact other process activities.
  • Ability to change the hearts and minds of employees affected by any changes in the processes.
  • To engage employees to inspire and empower them to provide input into process change.
  • Ability to encourage employees to embrace new process once it is implemented.
  • Exceptional determination, self-motivation and interpersonal skills. Promoting a new process innovation to achieve the cultural shift required to help the organization embrace a new innovation.
  • Call Centre experience would be highly preferred

Only shortlisted candidates will be contacted

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