Customer Service Jobs in Nairobi, Kenya

Job Vacancies: Customer Service Associates


Location: Nairobi

Industry: Service

Key Responsibilities

·         Screening and moderating user submitted content, answering support requests and performing support functions.

·         Moderating and screening written user content on Profiles

·         Moderating and screening user submitted photos

·         Answering Online Help Requests

·         Answering Incoming Telephone calls and support requests

·         Processing Testimonials (depending on language)

·         Various support tasks assigned

·         Maintaining high level professionalism with clients

Key Skills and Qualifications

·         Must be a continuing student from public university i.e. preferably 1st Year or 2nd Year.

·         Must be Internet and Computer literate.

·         Ability to respond promptly to customer inquiries

·         A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.

·         Outstanding work ethics (reliable, motivated, professional and ability to work under minimum supervision)

·         Ability to handle and resolve customer complaints promptly

·         Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system (speed and accuracy are important)

·         Knowledge of foreign languages will be an added advantage.

·         Must be willing to work on shift and on part-time basis.

Ladies are highly encouraged to apply.

To apply, send your CV only to applications@flexi-personnel.com before 30th April 2019.

Clearly indicate the exact position (Customer Service Associate) applied for and your minimum salary expectation on the subject line.

NB: Flexi Personnel does not charge candidates for job placements.

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