Customer Care Assistant Job in Kenya



Ksh. 42,029-59,285 p.m.


To Ensure proper front office guidance and assistance to both internal and external customers and promotion of corporate brand and image of the Institute and implementation of communications policy and strategy


·         Taking charge of the reception desk;

·         Profiling visitors;

·         Receiving and ushering guests;

·         Maintaining daily record of visitors details;

·         Maintaining good ambience in the reception area;

·         Responding to visitors queries;

·         Receiving, guiding and directing visitors to designated offices and areas;

·         Issuing passes to visitors;

·         Answering Institute phone lines; and

·         Capturing feedback from visitors/guests.


For appointment to this grade, a candidate must have:

·         Diploma in Customer Service, Public Relations or related field

·         KCSE

·         Computer skills

·         Demonstrated professional competence


·         Excellent time management skills and the ability to prioritize work

·         Attention to detail and problem-solving skills

·         Excellent communication skills

·         A positive attitude and excellent interpersonal skills

How to Apply

All applications to be addressed to:

The Executive Director,

The Kenya Institute for Public Policy Research and Analysis,

Upper Hill, Bishop Gardens Towers, 2nd Floor Bishop Road,

P.O. Box 56445, Nairobi, 00200 City Square,

Tel: 2719933/4, Fax 2719951

Nairobi, Kenya.

All Email applications to be sent to:

Applications should reach the Institute, not later than close of business on Monday 13TH May 2019 at 17:00 hrs

Late applications will not be accepted, and ONLY shortlisted candidates will be contacted.

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