Customer Care Representative Job in Kenya

Job Vacancy: Customer Care Representative

Job Summary: A customer service Representative is charged with establishing customer service guidelines within an organization. This may include developing a written guide to best practices, creating training agendas for staffers and taking the lead in communicating service expectations within the company.

Responsibilities

·         To provide excellent customer service in sales and after-sales situations

·         To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy

·         Be involved in telesales and online marketing

·         Follow up on customers

·         To project a professional company image

·         Accurately respond to questions and assist customers with product features

·         Assist customers with their payments needs and accepting payments

·         Maintaining a professional appearance, behavior, and conduct

·         Effectively work with peers in a team focused environment

·         Perform other duties as required

Qualifications

·         Form four and above

·         Excellent communication skills

·         Time management skills

·         Telephone skills

·         Very presentable.

·         At least 1 year experience.

How to Apply

Qualified candidates to forward CVs to hro@employd.co.ke . Indicate ̈ Customer Care Representative ̈ as the subject line.

Only the shortlisted candidates will be contacted.

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