Regional Sales Officer at Safaricom

We are pleased to announce a vacancy for Head of Regional Sales & Operations within the Customer Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Brief Description

The role will be responsible to deliver the P&L, Topline and Bottom-line growth for the Business Operations of the Region through superior Commercial acumen and excellence in operations. The role will provide Leadership to a team of cross-functional anchor (Consumer, Marketing, Technology, Enterprise, and Retail) and deliver Regional business goals of NPS (Dealer/Enterprise/Retail/Consumer/Network), Revenues, Market Share, Profit, Customer service, Network distribution and strong People leadership.


  • Responsible for achieving the consumer-commercial target of NPS, Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber gross adds,
  • Design and execute the business unit strategy &drive the performance of Safaricom Brand in the markets assigned
  • Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners
  • Develop innovative market development opportunities
  • Lead and drive consistent market execution strategies and initiatives enabling excellence in operations across the region embedding the SEED execution standards
  • Drive and champion all digital transformation strategies and initiatives in the region including the adoption of the Sales Force Automation initiative
  • Support the enterprise ‘go to market’ channel structure at the region
  • Play a leadership role in the Safaricom Foundation initiatives in the region
  • Lead in the delivery of ‘Best Network for You’ customer promise for the Region
  •     Lead the team in creating and sustaining a work environment driven by an enabling coaching culture.
  •     Build and develop high performance teams and drive superior performance standards


  • Professional experience with large organization with at least 12 – 15  years as SBU / profit center head
  • Should have experience in a range of group functions, including sales, marketing, brand management Financial Management; Network operations.

Apply here for the Head of Department – Regional Sales Jobs

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